Call Center Training Course for Corporates and Individuals
- Hands-on, scenario-based learning
- Focus on tone, empathy & complaint handling
- Suitable for corporates & individuals
- Attendance certificates are attested by KHDA
Course Overview
This course equips participants with the tools and confidence to handle customer calls effectively — from greetings to resolutions.
Through role plays, real examples, and guided simulations, participants master practical communication techniques that improve customer satisfaction and brand reputation. Ideal for call centers, reception teams, telesales, and service departments across industries such as real estate, healthcare, logistics, and facilities management.
- Location: Dubai / Online
- Duration: 14 Hours (2 Days – 7 Hours per Day)
- Language: English
- Course Level: All Level
- Certification: Attendance certificates are attested by KHDA
- Course Type: Public Batches or Corporate Workshops
For Fees Details Contact Us
Why This Training Matters
- Enhances customer satisfaction and service consistency
- Builds confidence in handling angry or emotional customers
- Reduces escalations and repeat calls
- Strengthens your company’s customer service standards and image
Who Should Enroll?
Call Center Agents | Customer Service Representatives | Front Office Executives | Telesales Staff | Receptionists | Service Desk Teams | Admin & Support Staff | Corporate Training Departments
Perfect for professionals and organizations seeking to elevate their service quality and enhance every customer interaction.
What You'll Learn
- Professional greetings & call openings
- Active listening, empathy & tone management
- Handling complaints & difficult customers
- Managing expectations & call closure
- Turning service interactions into opportunities
Corporate Training for Companies
Empower your team to deliver exceptional customer experiences every day. Our corporate call center training is tailored to your business needs — designed for both inbound and outbound teams.
- Delivered onsite or virtually
- Industry-specific case studies (UAE-focused)
- Flexible scheduling options
- Certificates for all participants (Attendance certificates are attested by KHDA)
Contact us to book your next training session.
Train Point Institute is approved by KHDA. Attendance certificates are attested by KHDA in compliance with Dubai’s training regulations.
Why study with Train Point Institute?
We redefine Training by focusing on practical skills and real-world relevance. Here’s why we stand out as your ideal partner in professional development:
Meet Your Trainer
Shaheryar Mallick
Shaheryar Mallick is a seasoned Customer Experience and Contact Center Training Expert with over 20 years of BPO and call center experience across the UAE, UK, and South Asia. He designs and delivers interactive, results-driven programs that enhance call quality, improve first-call resolution, and elevate brand experience. Shaheryar holds a Bachelor of Arts in Mass Communication, Advertisement & Journalism and currently leads corporate training at Train Point Institute, Dubai.
Core Expertise
- Call Center & Customer Service Excellence
- Complaint Handling & De-escalation Techniques
- Voice & Accent Training
- Service Quality & Call Performance Coaching
- Customer Experience (CX) Strategy & Metrics
- Leadership & Team Development for Contact Centers
- Service-to-Sales Conversion Techniques
Certifications
- Neuro-Linguistic Programming (NLP)
- Six Sigma
- Project Management
- Scrum Master
- Talent Development & Management
Training Philosophy
“Customer service is more than answering calls — it’s about creating an experience that builds loyalty, trust, and long-term relationships.”
Certifications
Participants will receive a prestigious certificate upon completion.
Train Point Certificate
A testament to your skills and dedication.
Certificate of Completion
Attendance certificates are attested by KHDA. Recognized across the UAE for professional development.
Frequently Asked Questions (FAQs)
Who is this course for?
This training is ideal for anyone involved in customer‐facing roles—call‑center agents, customer support staff, receptionists, team leaders, HR/trainers, and job seekers aiming to strengthen their phone‑based communication skills.
Will I receive a certificate?
Yes. Upon successful completion, you’ll receive an Attendance Certificate attested by KHDA
Is this course interactive?
Absolutely. The program features live role‑plays, real‑world simulations, telephone skills, group discussions, and instructor feedback to ensure hands‑on practice and active learning throughout the day.
How do I register?
You can register through our website or contact us directly for more details.
