Customer Service & Customer Experience (CX) Excellence Training | KHDA Approved & CPD (UK) Member
A practical, results-driven customer service course designed to enhance customer service skills and deliver exceptional customer experiences across all touchpoints.
Highlights
- KHDA Approved Training Institute
- Designed for Frontline Staff & Professionals
- 2 Days | 12 Hours
- Practical, real-world customer service and CX skills
- Stand out in customer-facing roles with a dual-certified program recognized both locally in the UAE and internationally.
Course overview
The Customer Service and Customer Experience Excellence Training is a hands-on program designed to help professionals deliver outstanding service and create positive customer experiences.
This customer service course focuses on essential skills such as communication, service excellence, complaint handling, and understanding the customer journey. Participants will learn how to manage customer interactions effectively, handle challenging situations, and build long-term customer relationships.
The customer service training is practical and focused on real workplace scenarios, enabling participants to improve customer satisfaction, build loyalty, and ensure consistent service quality.
Upon completion of the customer service course, participants will receive a certificate from Train Point Institute, with an option to obtain a KHDA-attested certificate.
Course details
- location
- Dubai
- duration
- 2 Days (12 Hours)
- language
- English
- courseLevel
- Beginner to Intermediate Level
- certification
- Upon successful completion of the course.
- courseType
- Classroom
- corporateGroupRates
- Corporate Group Rates Available
- publicBatch
- Public Batch Schedule & Fees Available
Why This Training Matters
- Deliver consistent and high-quality customer service
- Improve communication and interpersonal skills
- Handle customer complaints professionally
- Understand customer expectations and behavior
- Build strong relationships that drive loyalty
Who should enroll
- Customer service representatives and frontline staff
- Sales and client-facing professionals
- Team leaders and supervisors
- Hospitality and retail professionals
- Anyone interacting with customers
No prior experience is required.
What you will learn
- Fundamentals of customer service and customer experience
- Effective communication and active listening skills
- Understanding the customer journey
- Managing customer expectations
- Complaint handling and service recovery
- Building customer relationships and trust
- Delivering consistent service quality
- Professional behaviour in customer interactions
Meet your trainers
Urvazi Elavia
Shaheryar Mallick
Managing Director | Learning & Development & Corporate Training Leader 20+ Years | UAE | South Africa | India
Shaheryar Mallick is a highly experienced Learning & Development and Operations leader with over 20 years of international experience across India, South Africa, and the UAE.
As the Managing Director of TrainPoint Institute (Dubai), a KHDA licensed and ISO-certified training institute, he specializes in delivering high-impact, practical training focused on workforce capability building, leadership development, and professional skills enhancement.
He has successfully designed and delivered training solutions for government entities, real estate organizations, and corporate clients, helping teams improve performance, communication, and operational efficiency.
Known for his engaging, practical, and results-driven training style, Shaheryar focuses on ensuring participants gain real confidence and the ability to apply what they learn immediately.