Review our enrollment guidelines, payment terms, and course access policies before registering.
At Train Point Institute, we are committed to providing high-quality training experiences to all our learners. To ensure smooth and efficient service, we have put in place the following Enrollment Policies. Please read the policy carefully before making any course Enrollment with us.
1. Course Availability
All courses offered by Train Point Institute are subject to availability. Course schedules and details can be viewed on our website or by contacting our support team. We reserve the right to cancel or modify courses based on demand, instructor availability, or other operational considerations.
2. Enrollment Method
Enrollment for all courses must be made through our official website, email, or phone as applicable. All Enrollment must be confirmed by the Institute before the learner is considered enrolled in the course.
3. Eligibility
Learners must meet the prerequisites for the course they wish to book. Course prerequisites are listed on the course information page. We advise all prospective learners to check eligibility requirements before making a Enrollment.
Rescheduling on the day of the scheduled course will result in a 100% forfeiture of the course fee.
1. Payment Methods
Payment for courses is accepted via bank transfer, credit/debit card, and other payment methods specified by Train Point Institute at the time of Enrollment.
2. Payment Confirmation
Your Enrollment is only confirmed once full payment has been received. If payment is not made within the specified time frame, the course Enrollment may be cancelled.
3. Course Fees
Course fees are as indicated on the website or communicated to you at the time of Enrollment. Prices are subject to change without notice. However, once payment is received, the price will be locked in.
1. Cancellation by Learner
2. Rescheduling by Learner
If you need to reschedule your course, please submit an official request via email to: [email protected]. Please note the following terms:
3. Cancellation by Train Point Institute
In the unlikely event that we must cancel a course, you will be notified at least 2 days in advance, and you will receive a full refund or the option to reschedule at no additional cost.
4. Refund Processing
Refunds will be processed within 30 business days of the cancellation request, and the refund will be issued to the original payment method.
1. Transferring Courses
Learners may transfer to a different course within the same program, provided that the transfer request is made at least 5 business days before the start date. A transfer fee may apply.
2. Substituting Learners
If you cannot attend a course, you may substitute another learner in your place, provided they meet the course requirements. The substitution request must be made at least 2 business days before the course start date.
1. Attendance
Regular attendance is expected of all enrolled learners. If a learner misses a class, it is their responsibility to catch up on missed material. Train Point Institute is not responsible for any missed content.
2. Behavioral Expectations
All learners are expected to conduct themselves in a respectful and professional manner during the course. Any disruptive or inappropriate behavior may result in the learner being asked to leave the course with no refund.
3. Course Materials
Course materials, including presentations, handouts, and online resources, are provided to learners as part of their course enrollment. Materials are for personal use only and cannot be reproduced, shared, or sold.
1. Technical Requirements
For online courses, learners must ensure that they meet the technical requirements listed on the course page (e.g., internet connection, compatible software). Technical support will be available for troubleshooting issues related to accessing online content.
2. Recording and Accessibility
Train Point Institute may record online sessions for educational purposes. By attending, learners consent to being recorded and understand that these recordings may be shared with other learners or used for internal purposes.
1. Personal Information
We take the privacy of our learners seriously. Personal information provided during the Enrollment process will be handled in accordance with our Privacy Policy. Learners can access and update their information at any time by contacting our support team.
2. Communication
By Enrollment a course, you consent to receive course-related updates, reminders, and promotional offers via email or phone. You may unsubscribe from marketing communications at any time.
In the event of circumstances beyond our control (such as natural disasters, pandemics, strikes, or other unforeseen events), Train Point Institute reserves the right to reschedule, delay, or cancel any course. Learners will be notified as soon as possible, and alternative arrangements will be made.
Train Point Institute is not liable for any personal injury, loss, damage, or inconvenience caused by the learner’s participation in any course, except where required by law. We do not accept responsibility for third-party services or goods provided in connection with the course.
Train Point Institute reserves the right to modify or update this Enrollment Policy at any time. Any changes will be communicated to learners through our website or via email.
If you have any questions regarding our Enrollment Policy, please contact us at:
Thank you for choosing Train Point Institute! We look forward to supporting your learning journey.
